Skip to content

FAQ

Frequently Asked Question

Why choose Branbeauty Extensions?

We offer 100% raw luxury virgin hair.
Our hair has been tested before offering it to customers.

How long does the hair extensions last?

2/3 years with proper care

Shipping & Processing

Processing time for all orders are 2/3 business days.
Orders are not processed during weekends or holidays.
Orders are shipped after processing & should arrive 5/7business days after placing ordering.
All orders will require a signature confirmation at the time of delivery.

Local pickup

2-3 days after ordering. No same or next day pick up.
You’ll receive an email once your order is ready for pickup w/instructions on how to schedule a day/time to pick up your order.

Difference between hair textures?

Indonesian (The thickest hair I offer , dark brown hair color)
Cambodian (slightly coarse texture , medium to thick hair strands , light- dark brown hair color)
Indian (finer hair strands , silky texture, light-dark brown hair color)

How to maintain hair extensions?

Shampoo & condition hair before installing
Professional services recommended (coloring)

Returns

All Sales are FINAL! NO refunds are excepted after an order is shipped out. However, customers are allowed to exchange within 7 days of receipt. Any exchange request not received within the specific time frame will NOT be allowed. The product must be sent back in its original condition, meaning it cannot be combed, washed, brushed, cut, worn, colored, or altered in any way! All original tags & ties must still be in tact to qualify for a exchange. Flourish Extensions isn’t responsible for any lost items in transit. The customer is also responsible for all return return shipping fees. Once we have received & reviewed your exchange, a store credit would be issued.